Privacy Policy
At Chilly Cheeks Ice Baths we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website and services, you agree to the collection and use of your personal information in accordance with this policy.
Information We Collect
When you visit our website, make a purchase, or interact with our services, we may collect the following types of personal information:
- Personal Identification Information: Your name, email address, phone number, billing and shipping addresses.
- Payment Information: We collect payment details such as credit card information via Shopify's secure payment processing systems, including third-party providers like Shopify Payments or PayPal.
- Order History: Information related to the products you purchase from us.
- Device Information: Automatically collected data such as your IP address, browser type, and operating system, which helps us improve the functionality of our website.
How We Use Your Information
We use the information we collect for the following purposes:
- To Process Transactions: Your personal and payment information is used to complete orders, process payments, and deliver products.
- To Improve Our Website and Services: We may use your data to analyze user behavior, enhance website performance, and improve customer experience.
- To Communicate with You: We may use your email address or phone number to send order confirmations, shipping updates, and promotional offers.
- To Comply with Legal Obligations: We may disclose your information if required to do so by law or to protect our legal rights.
Shopify Data Protection
Your personal information is stored securely on Shopify's platform, which adheres to strict security protocols. Shopify uses advanced encryption technologies to protect your data during transmission and storage. As a trusted third-party service provider, Shopify is responsible for the secure processing and storage of payment information.
- Shopify Payments: For payment processing, Shopify Payments complies with Payment Card Industry Data Security Standard (PCI DSS) requirements, ensuring your payment data is securely handled.
- SSL Encryption: Shopify employs SSL encryption to ensure that all transactions made on our website are secure.
While we take steps to ensure your personal data is protected, please note that no method of internet transmission or electronic storage is entirely secure. However, Shopify’s platform provides a high level of security to protect your personal information.
Sharing of Data
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your personal information with third-party providers, such as shipping partners, to process your orders and deliver products. These service providers are bound by confidentiality agreements and are only permitted to use your information for the specific purpose of providing the services we have contracted them for.
- Legal Compliance: We may disclose your personal information to comply with legal obligations, enforce our terms of service, or protect the rights and safety of our customers and the public.
- Business Transfers: In the event of a business transfer (e.g., merger or acquisition), your information may be transferred to the new entity as part of the transaction.
Cookies
Our website uses cookies and similar tracking technologies to improve your user experience, analyse website performance, and personalise content. You can control cookie settings through your browser, but disabling cookies may affect your ability to use some features of our website.
Marketing Communications
If you have subscribed to receive marketing emails or promotions, you may receive newsletters, special offers, or product updates from us. You can opt-out of receiving these communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
Your Rights + Choices
You have the following rights regarding your personal data:
- Access and Correction: You can request access to and correction of your personal information that we hold. Please contact us using the details below if you would like to review or update your information.
- Opt-Out of Marketing: If you no longer wish to receive promotional emails from us, you can unsubscribe at any time by following the instructions in the email or by contacting us directly.
- Data Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations we may have to retain it.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and will be revised accordingly. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
- Email: chillycheeksice@gmail.com
- Mailing Address: 4/19 Baling St, Cockburn Central, WA 6164