Faulty Products: We accept returns of faulty parts and accessories within 30 days of purchase. Please contact us at chillycheeksice@gmail.com for assistance.

Wrong Item Ordered: If you have ordered the wrong part or accessory, we are happy to accept a return. Please note that return shipping costs are the responsibility of the customer.

Store Credit or Refund: Once the returned item is received, we will either issue a store credit or refund depending on the circumstances.

Warranty: All Ice Baths and associated parts come with a 1-year warranty. If your item is found to be defective within 1 year of purchase, please contact us for further assistance.

Contact us via chillycheeksice@gmail.com to initiate a return.

Ensure the item is securely packaged for return shipping.

Return shipping costs are covered by the customer unless the item is faulty.

Once the item is received and inspected, a store credit or refund will be issued.

Due to the custom and made-to-order nature of our Ice Baths, all sales are final. We do not accept cancellations, changes to orders, or refunds for Ice Bath purchases once the order has been placed. Please ensure you have carefully reviewed your order before completing your purchase. If you have any questions or concerns about your order, please contact us prior to placing your order to avoid any issues.

Please Note: Returns are only accepted for products purchased directly from Chilly Cheeks Ice Baths. We recommend checking all items upon receipt to ensure they are correct and in good condition.

If you have any questions or need assistance, feel free to reach out to our team at chillycheeksice@gmail.com